Bastyr University Clinic Offers Two Ways to Care for Your Health Concerns
Bastyr University Clinic now offers both in-person and telehealth visits for Team Care, Private Practice and Resident Care appointments. When you call the clinic, a Patient Services Representative will explain your options and what services are available for in-person vs. telehealth appointments.
How to schedule an appointment:
Call the clinic at (858) 246-9730 Monday through Thursday, 8 a.m. - 9 p.m., or on Friday from 8 a.m. - 5 p.m. Your Patient Services Representative can go through the options for you to be seen in-person, or through telehealth using your cell phone, pad or computer.
What will a Virtual Visit be like?
In our Teaching Clinic:
Your Virtual Visit will be very similar to your visits in-person. You will receive a link in a MyChart message from your provider that you will click on a few minutes before your appointment time. It will take you to your virtual waiting room. Your care team of students will then join you to review your needs and symptoms and create a treatment plan.
For your comfort, only the student interviewer and supervisor will be seen during your visit, the other student(s) will not have their cameras on. To formulate the treatment plan, it will be like your in-person visits. The students will ‘step out,’ leaving you in the ‘waiting room’ while they discuss their plan with the supervisor then ‘step back in’ to review it with you.
In Private Practice:
Your Virtual Visit will be very similar to your visits in-person. If you see a provider in our private practice, log in to MyChart 30 minutes before your visit time to complete the e-check in process. Select appointments from the MyChart menu screen and then that day’s appointment and follow the prompts for e-check in. Once check-in is complete, you will be able to click the link to join the visit and wait for your provider to enter the Virtual Visit.
What types of health concerns can be covered virtually?
We can discuss common ailments like allergies, digestive complaints, and hormonal issues. This format also works well for medication updates, blood pressure, and diabetes. If you have a concern that requires a physical exam to provide better diagnosis or treatment, our teams will refer you to a clinic that can do in-person visits.
Will you be able to prescribe medication/herbal remedies?
Yes. All prescriptions will either be sent to a pharmacy electronically or sent to our in-house dispensary. Alternatively, you can use our online dispensary Wellevate to order your supplements.
How long will a Virtual Visit be?
Expect about 45-60 minutes if you are returning patient and about 75-90 minutes for new patients.
What software do I need?
You don't need any special software. When you click on the link in your MyChart message, Zoom will automatically download and let you into the meeting (Zoom is a cloud-based video solution. We are using security features such as passwords and meeting rooms to comply with current HIPAA rules). You do need a webcam and a microphone.
How does payment work?
You can pay for your appointment using MyChart. During this national emergency, telehealth has the same fee structure as a regular in-person office visit. If you are one of our patients on a special fee schedule due to income you will be charged your regular rate as you are accustomed to.
How should I prepare for my appointment?
Most medications and supplements can be updated in MyChart prior to your visit. If you have labs or other documents, you can also upload them to MyChart. If you have any questions, please call the clinic at (858) 246-9730 and your Patient Service Representative will answer your questions and walk you through preparation for your Virtual Visit.